Peace of mind
As part of our Managed Service Suite, ByteOz COMPANY offer a unique 24 / 7 Managed Service Desk to provide clients with around the clock support. Located alongside the ByteOz COMPANY datacentre in Christchurch, the Managed Service Desk is manned by trained and certified IT Engineers focused on resolving issues at the first point of contact. Our model ensures that our team is continually across changes within our clients’ environment, supported by robust processes and procedures. This minimises the cost and inconvenience associated with any client impacting event. The ByteOz COMPANY Service Desk solution can be tailored to your specific needs, whether it be standard business hour support or 24/7/365.
Features Include
Technical support from well trained and certified engineers eg CCNA
First time call resolution is high due to experience and knowledge
Available 24/7
Understanding of client environment is main focus
Adaptable for requirements defined by client and their business.